Quality is our passion. We never want to stand still, but instead drive ourselves to improve steadily. Therefore we are pleased to be able to carry the label Q1, which is the highest quality label in the Swiss tourism industry. We take the feedback from our guests seriously. As a result we are currently rebuilding ten of our rooms and giving our hotel lobby a fundamental makeover. We have also created a fitness room and have augmented the park with a gazebo and new attractive seating. In addition, we have corrected the acoustics in some rooms. Also, we have improved the breakfast menu. And we have done many, many little things, because quality is improved not only through large changes, but bit by bit, especially in daily work. We are committed to our quality motto. We value excellent cooperation within our work teams and between departments. To encourage this we hold as many as four workshops each year, implement job rotations and invite our employees to monthly work-related receptions. To improve quality continously it takes not only a good basic infrastructure and highly motivated employees but also feedback from interested guests. We actively encourage them to tell us not only what they like but also where we can improve. We look forward to your suggestions. We evaluate them and use them to find ways to improve both the physical facilities and the services of Hotel Bildungszentrum 21 for our guests.